Refund Policy

Thank you for shopping with us!

• We offer a 30-day money-back guarantee on all purchases

• If you're not completely satisfied with your purchase, you can return it for a full refund

• For products with warranty, please refer to the specific warranty information provided with the product

• To be eligible for a refund, your item must be in the same condition that you received it

• The item must be unused, unworn, with all original tags and labels attached

• The item must be in its original packaging

• You must provide proof of purchase (order number or receipt)

• All return requests must be initiated within 30 days of receiving your order

• Gift cards and promotional codes

• Downloadable products and digital goods

• Perishable goods such as food, flowers, or plants

• Custom-made or personalized items

• Some health and personal care items (for hygiene reasons)

• Services that have already been delivered

• Items marked as 'Final Sale' or 'Non-Returnable'

• To initiate a return, please contact our support team through the Contact page

• Provide your order number, the items you wish to return, and the reason for the return

• Our team will guide you through the return process and provide a return authorization

• Package your return securely with all the original components

• Include your order number and return authorization in the package

• You are responsible for the cost of return shipping unless the item was defective or we made an error

• We recommend using a trackable shipping service and purchasing shipping insurance for your protection

• Once your return is received and inspected, we will send you a notification

• If your refund is approved, we will process it within 3-5 business days

• Refunds will be issued to the original payment method used for the purchase

• Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account

• Original shipping costs are non-refundable unless the return is due to our error

• If you receive a damaged or defective item, please contact us within 48 hours of delivery

• Please provide photos of the damaged item and packaging

• We will either replace the item or issue a full refund, including shipping costs

• For items damaged during return shipping, claims must be filed with the carrier

• Partial refunds may be issued for items that show signs of wear, are damaged, or have missing parts

• The amount of the partial refund will depend on the condition of the item

• If an item was part of a promotional bundle or received a discount, refund amounts will be adjusted accordingly

• If you haven't received your refund within 2 weeks of processing, please check your bank account again

• Contact your credit card company or bank as it may take some time for the refund to be officially posted

• If you've done all of this and still have not received your refund, please contact our support team

• We generally don't process direct exchanges

• If you want to exchange an item, please return it for a refund and place a new order for the desired item

• If the exchange is due to our error (wrong size, color, etc.), we will cover the cost of return shipping

• Items purchased during special promotions or sales follow the same refund policy unless otherwise specified

• If an item was purchased with a discount or promotional code, only the amount you paid will be refunded

• Items received as free gifts with purchases must be returned if the qualifying purchase is returned

• International customers are responsible for all customs and duties fees for returned items

• We are not responsible for any customs charges on returned items

• Please mark returned packages as 'Returned Merchandise' to avoid additional customs fees

• If you cancel an order before it ships, you will receive a full refund

• Orders that have already been shipped cannot be canceled and must follow the standard return process

• Your satisfaction is our priority, and we're committed to making your shopping experience positive

• If you have any special circumstances not covered by this policy, please contact our support team

If you have any questions about our refund policy, please contact our support team through the Contact page on our website.